Susan English believes that the right insight, uncovered at the right moment, can change everything. For 25+ years, she’s helped brands see their audiences more clearly—and connect in ways that inspire action. At Gatesman, Susan leads the strategic communications function, merging data and human perspectives to guide core messaging, uncover new opportunities, and design programs that resonate.

Susan's work spans industries from healthcare and energy to education and B2B. Her programs have been nationally recognized for creativity and impact, and several of her client relationships have lasted more than a decade. With expertise in strategic planning, Susan has helped shape her clients’ most foundational messaging including vision, mission and values. She has also helped guide them in developing thought leadership and engagement platforms in areas such as corporate giving, multicultural marketing, managed care, customer education, and social media. Susan is the force behind Gatesman's proprietary research studies and frameworks, including Gen Z Reframed and Women ReKnown, which help clients navigate shifting demographics and cultural trends.

A committed community leader, Susan co-founded the Pittsburgh Youth Mental Health Alliance and serves on the board of St. Lucy’s Auxiliary to the Blind. Known for blending sharp strategic thinking with warmth and candor, Susan brings an energy that makes people lean in—whether in a brainstorm, a boardroom or on stage.

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